TRIPS INSURANCE
We keep you safe on your journeys by monitoring the condition of electric vehicles, educating users on ethical driving and reminding them of the rules, and limiting speed where necessary.
However, with all this in place, incidents can occur while traveling.
For your comfort and precaution, there is an insurance provided by our partners Korsa Seguros and AIG Seguros.
For your comfort and precaution, there is an insurance provided by our partners Korsa Seguros and AIG Seguros.
WHAT TO DO IN CASE OF AN INSURED EVENT OCCURENCE?
Contact us
via help@whoosh.bike or the in-app chat with Whoosh support team. We will support you and instruct on the further steps. Open 8:00 - 00:00, 7 days a week.
Make sure that no one is injured
In case of injuries, call an ambulance immediately
Take a photo
Do photos of the scene of the incident, the e-scooter identification number (on the rear fender or steering wheel) and all damage
Under any circumstances, do not leave the scene of the accident
1
2
3
4
HOW WE HELP ENSURE SAFETY
Scooters are safe
Continuous maintenance program in the fleet. All equipment complies with the rules laid down by CONTRAN 969/2023
We educate people
Take our free online Driving School and get a bonus for knowing the rules well
We recommend wearing a helmet
We limit the speed by 20 km/h by default
Additionally the 6 km/h speed limit is in place for high-traffic areas