Registration only takes a minute. You need to enter and confirm your e-mail, phone number and add a payment method — link your card directly or via Apple Pay / Google Pay. You must be at least 18 to register. That's it, you can rent a scooter and get going!

Whoosh app is supported on iOS devices running version 10.0 and higher, and on Android devices with version 5.0 and higher.

Unfortunately you will not be able to use the app if your smartphone OS does not support Google services, such as Google Maps.

Register on the app and add your payment method. If a Whoosh scooter is already near you, just scan the QR on the handlebar. Then the app will tell you what to do.

If there is no Whoosh scooter nearby, open the "Find scooter" tab in the app and select a scooter that you want to rent on the map. Then go find it and scan the scooter's QR code. If you can't scan the QR code, just enter its name (4 letters or numbers). It is written under the QR code on the handlebar or on the map in the app.

The service is available 24/7.

You can rent 3 scooters at a time with the same account. To do this, you need to select the first one, start the ride, and then the + symbol will appear in the app. Using it, you can add the second and third Whoosh scooter.

Each scooter will require a RUB 500 deposit at the beginning and each will need a separate trip completion, including taking photos. The person who manages the account must be near the scooter when it is parked.

In the case of a group trip, the person whose account was used to rent the scooters is responsible for all the scooters that have been rented, even if the scooter was used by another person.

A Whoosh scooter is parked at the parking point ("P" sign on the map), most likely, at the one closest to it. Unfortunately, the coordinates may vary slightly, but the scooter is always parked more or less in a place with a "P" sign.

The scooter may beep. Click on the scooter on the map, then you will see a Beep button on scooter screen — just click on it. The scooter will flash the headlight and beep for a while to make it easier to find it.

You can find the full text of the user agreement in the Whoosh app under the "About Us" tab. We suggest you to read it and confirm your agreement with the service terms and conditions when registering each user. Or on the site in the User Agreement section.

You can find the parking zones and riding zones on the app map.

Stay on bike lanes, be as careful as possible on sidewalks. Avoid the roadway, and get off the scooter at road crossings.

The app and the scooter will make a signal that you are crossing the border. Turn around and drive back. The scooter's motor will shut down as soon as you drive out of the permitted driving zone. The map in the app will help you to orient yourself - the zone with accessible parking areas and the zone for trips are marked there.

If the scooter continues to move away, that means that we suspect the user is attempting to steal the scooter. The Whoosh platform will lock all the wheels and permanently deactivate the battery of the scooter, and the user will be fined.

In the app, on the active trip screen, there is a button with a lock symbol — this button blocks the scooter. If the lock on the icon is closed, the wheels are locked, and the acceleration lever does not work. If it is open, the wheels are unlocked, and the acceleration is working — you can go.

If you need to enter a building, but you don't want to end the trip, leave the scooter on the street in a place where it does not block anyone's way, lock the scooter using the lock button in the app and feel free to go. When you return, unlock the lock with the lock button and continue your trip. In this case, the rental cost per minute will not change.

It is not allowed to bring the scooter inside a building. There is a fine for this according to Whoosh rules.

No. You cannot bring or ride our scooter in the subway. There is a fine for this according to Whoosh rules. If you need to take the subway, leave the scooter at the bike parking marked on the app map and end the trip.

Notify the Whoosh tech support in the app chat.

If the scooter has a screen on the handlebar, it will be great if you can tell what error (red number) it indicates.

In the app, we display the expected time in minutes and the distance in kilometers. Of course, it is approximate and depends on external factors: how and who is riding, and even on the temperature outdoors.

As soon as the scooter starts running out of power, the app will send a push notification that it's time to park. You need to start moving towards a parking area.

As soon as the charge becomes low, the scooter will go into economy mode — it will still be powered by the motor, but the speed will be limited to 15 km/h.

When the battery charge is critically low, the scooter will turn off the motor. You will only be able to ride by pushing with your foot or by rolling the scooter alongside yourself.

During a trip, you can see where other Whoosh scooters are parked. To do this, click the filter icon on the map → it is in the upper right corner. Then check everything that you want to be displayed on the map. "Show other scooters" — if you activate this function, then during a trip you can see the other scooters that are available for rent.

Parking places are displayed on the map in the app before and during the trip. They are marked with a "P" sign. You can only complete your trip in such an area.

Most often, "P" sign on the map indicates the area with a city bicycle parking area or a Whoosh branded parking area — they are marked "P" on a red background.

There are virtual parking areas as well — they have "P" on a yellow background. There is no parking structure in this place, and the scooter can simply be left at this point, there is no need to secure it.

If the parking icon in the app is yellow, this is virtual parking. The point is marked on the app map, but there is no structure at this place. That's OK. Just put the scooter on the kick stand at this point so that it does not block anyone's way.

Real bike parking facilities are sometimes moved or completely dismantled, so there is nothing unusual about this. We would be grateful if you report this in the app Support Chat.

These stations are equipped with special spots — places / connectors, which can be used only for a bike or a scooter of this particular service. If you park a Whoosh scooter there, the users of another service will not be able to park their equipment there. This is quite unpleasant, and sometimes results in damage to Whoosh scooters. If you are at a "P" point that is marked on the app map, it means that there is a parking area somewhere nearby, which is better suited than the stations of other services.

The parking place is marked on the app map with a "P" sign. You need to drive up to it and press "Finish" (Финиш). The app will tell you what to do — follow the instructions in the app.

The app will ask you to take photos of the place where the scooter is parked for us to record the fact that the scooter is OK and it is has been parked correctly.

According to the rules of the service,there may be a fine if there are no photos and the scooter has been parked improperly (for example, a scooter is not at point "P") .

It's OK. Just put the scooter in the parking area on the kick stand in a way that it does not block anyone's way, and take photos in the app as usual.

The rate for a particular scooter is shown by the app — after you select a scooter, but before the start of the trip, the scooter screen will show the start fee and the cost per minute, and whether insurance will apply. As a result, the cost of the trip is composed of the start fee, the cost per minute multiplied by the number of minutes and the cost of insurance, if it is not disabled.

The current base rate in the region is displayed in the app in the "Payment" (Оплата) tab. It consists of the start fee and per-minute cost of the trip.

In some cities, dynamic pricing applies. The rental cost per minute may increase during periods of high and very high demand, and decrease for scooters with a low charge.

By clicking on the "Start the ride" button (Начать поездку) the user agrees with the current pricing for the trip on this scooter.

To guarantee payment, RUB 500 will be blocked on the user's account at the beginning of the trip or at the time of booking. The amount will be released only after full payment of the cost of the trip according to the applicable rate.

After paying for the trip, the deposit is automatically released, and the funds will be available on the account as soon as the cardholder's bank processes the release operation. You can check whether the deposit has been released by looking at the card account statement — if the transaction is still being processed by the bank, please wait. If it shows that the deposit has been charged, please send the statement and your account number to support@whoosh.bike – we will check the status of this transaction.

If we are unable to charge the total cost of the trip after the end of the trip, the deposit will be used towards the price of the trip.

The rate consists of the start fee and payment for each minute. This means that the first minute includes the start fee and the cost per minute, and after that, the ride is charged only per minute.

We have dynamic pricing — the start fee and the cost per minute may vary depending on how many people want to ride and how many scooters are available at the moment, the charge of the scooter, and other factors.

We have different rates in different cities. You can check the current rate at the time you want to ride the scooter in the app — just click on the scooter and data on the applicable rate will be shown. The rate will not change during a trip.

Insurance may be included in the cost of each trip. This is optional, and the user can opt out.

We have chosen a pricing model that includes start fee and per-minute billing. If the start fee is RUB 50, and per-minute price is RUB 5, then the first minute is RUB 55, and the following minutes are RUB 5 each. This pricing model enables us to develop our service and maintain a good level of service quality.

We use this money to develop the service: we buy new scooters, pay for the work of the drivers and mechanics, we charge, wash and repair scooters, and install parking facilities. We are trying to make the service more affordable, however, at the moment certain technical restrictions do not allow us to reduce the cost of a trip. We hope that technological breakthroughs will make it possible to do this in the near future.

As soon as a trip has been paid for, a receipt is automatically sent to the email linked to the account.

In case of a refund (full or partial) of the cost of the trip, the same thing happens, but with a refund receipt. The speed of refund depends on your bank — unfortunately, it is beyond our control, but usually the money will be credited to your account within three to seven days.

When the RUB 500 deposit is frozen or released, such transactions do not require receipts, since this is not a debit transaction. A receipt is not issued in these cases. But you can always ask for an account statement and check the status of the transactions.

Yes, you can, but be very careful — do not speed up on slippery surfaces. And please avoid puddles — the scooter is not afraid of the rain falling from the sky, but riding into a puddle means sending the scooter to the repair shop (

The only brake is the lever on the left handle of the scooter. Pressing the lever activates two types of brakes at once — mechanical (disc) and electric (motor).

The rear fender of the scooter is not a brake. Stepping on it can break the fender, but most important, the scooter will not slow down. Use the lever on the handle to slow down.

Our scooters are too big and powerful for children. They operate in just one mode and can speed up to 25 km/h — a child may lose control of the scooter. Therefore, scooters can only be used by users who are 18 years old.

Two or more people on a scooter is a load that the scooter is not designed for. It may break down while moving. It's also unsafe, because operating a scooter is much more difficult in this case. A fine may be issued if two people ride a single scooter.

It won't be good. Whoosh scooters are always connected to the cloud platform. This magic automatically controls the condition and location of the scooter. And the scooter itself is a smart Internet of Things device with sensors, GPS and a GSM modem.

If the platform or a scooter itself suspect an attempted theft, they will begin to prevent it in various ways. For example, a security team will go to the scooter's coordinates.

If a theft takes place, the platform will literally ruin the scooter. It will ruin all its electronics, battery and motor, which then cannot be repaired.

It is just not worth stealing them. Better to ride and enjoy the service. And we will make sure that everything runs smoothly.

Up to 100 kg.

Important — only one person can ride a scooter, regardless of the total weight of the two Whooshers. Do not take passengers on a scooter — it is not safe.

The only brake is the lever on the left handle of the scooter. Pressing the lever activates two types of brakes at once — mechanical (disc) and electric (motor).

The rear fender of the scooter is not a brake. Stepping on it can break the fender, but most important, the scooter will not slow down. Use the lever on the handle to slow down.

The bell is located on the handlebar on the left. It is either a "bell" or a ring on the handle that makes a sound when you roll it.

The scooter's headlight is switched on automatically if the trip starts in the evening or at night. It does not switch on during the day. You can turn the headlight on and off using the flashlight icon on the scooter trip screen.

Whoosh scooters accelerate to 25 km (15.5 miles) per hour, the battery lasts for 30 km (18.5 miles) or more. They have stable pneumatic wheels and two types of brakes: electric and mechanical (disc) brakes. The trip will be smooth and safe.

We buy scooters directly from the manufacturer and customize them heavily. We have turned the scooters into Internet of Things (IoT) devices - they are always in touch with the Whoosh cloud platform. Sensors, GPS and GSM modems constantly update the condition and location of the device.

Whoosh currently has three scooter models: S, M and L. There will be different quantities of them available in different cities. The models differ in size, wheel diameter and travel distance they can go on a full battery charge. By clicking on the scooter in the app, you can read about the features of the selected scooter. The maximum speed for all scooter models is 25 km/h. Each of them is easy to operate and equipped with reliable brakes.

The rental price does not depend on the chosen model.

The scooters are serviced by the city service team. They work 24/7. As soon as the scooter runs out of power, we change the battery or pick it up for charging and maintenance. As soon as the scooter is ready for new trips, it appears on the map in the app.

An insurance policy is issued and paid for separately for each trip on a scooter. The trip insurance costs RUB 35 and it will be charged with the trip fee.

You can disable insurance before starting your trip: once you've selected a scooter, but before starting your trip, a large button will appear on the screen.

The insurance covers health, life and/or property damage to the person who has rented a scooter, as well as third-party victims who have been injured during and as a result of the trip. It will cover up to RUB 300,000 in damages to health and up to RUB 300,000 in property damage.

There is a Guide in the app, or you can find it using the link.

Don't forget to capture everything that happened on photo and video, and to collect all the required information statements. It is important to provide all information about your case to the insurance company within 3 days. You will need an insurance identification number — it is displayed in the Trip History (Истории поездок) in the Whoosh app. You need to click on the trip during which the incident occurred.

For additional information, please call the insurance company hotline from your mobile phone at *0999.

The service is currently operating in Sochi and Krasnodar.

The service is on winter holiday in Moscow, St. Petersburg, Novosibirsk Academic Town, Novosibirsk, Ufa, Tyumen, Tula, Kazan, Izhevsk, Yekaterinburg and Voronezh. We will return the scooters in the spring.

No, users do not need to charge their scooters. Charging and maintaining scooters are done by the Whoosh team in each city.

"Whoosh" is the rush of the wind, which is heard at a high speed. This is a sound that means that all of a sudden you are no longer here, but there. This is our name.

Whooshers are Whoosh users who share our values. We really love them very much.

We made it easy to share Whoosh electric scooters so that you can travel a few kilometers easily and simply. From your metro station to your office. From your office to the coffee shop where you meet with your friends. Even if the traffic jams are off the charts, you can get to any meeting on time with us!

An electric scooter is 5X faster than a pedestrian, and 3X faster than a car or public transport during rush hour.

And just riding a scooter is a real pleasure!

Contact us, we are happy to help! We are in touch through Support Chat (Поддержка) in the app and through @whoosh_bot on Telegram. If you want to write us an email, no problem: send it to support@whoosh.bike

Unfortunately, the current legislation has no clear answer to this question. The current version of the traffic regulations contains no definition of an electric scooter. The closest definitions are for a bicycle and a moped. A bicycle is characterized by the following indicators: it has a speed of up to 25 km/h, can be equipped with a motor with a rated maximum power in continuous load mode up to 250 W and is driven by human muscle power. A moped has a speed of up to 50 km/h, is driven by an electric motor, and equipped with an engine with a rated maximum power in continuous load mode from 250 to 400 W.

In our opinion, Whoosh scooters are closest to the definition of a bicycle. The speed is limited to 25 km/h, it can't go any faster. They are set in motion by the muscular power of a person — the engine will start only if you kick-push it and start moving at the speed of 3 km/h. Whoosh scooters have different motors, with a rated maximum power in continuous load mode up to 250 W. By the way, it is comfortable to drive uphill with the help of the motor. The motor is also used for braking, because in addition to the mechanical brakes, Whoosh scooters have motor braking. In addition, the electric motor is used to limit the speed when driving downhill, to maintain maximum speed of 25 km/h — since the speed is limited, it is not possible to ride faster than 25 km/h on our scooters.

The definitions and characteristics are taken from the current legislation, in particular, the Traffic Regulations of the Russian Federation, approved by Decree No.1090 of the Government of the Russian Federation dated October 23, 1993. The draft Decree of the Government of the Russian Federation amending the Traffic Regulations may change the situation concerning identification of the status of electric scooters and the rules for their use, since it provides for the introduction of special rules regarding the use of "Personal Mobility Devices" or "PMD", which presumably will include electric scooters. In the draft Decree, an electric scooter is treated similarly to a bicycle in terms of the rules of its use.