INSURANCE
WE INSURE EVERY RIDE WITH WHOOSH AND
DIVINA SEGUROS
E-scooters are an eco-friendly way to get around the city. But when you ride, always put safety first and follow traffic laws.
WHOOSH provides insurance for scooter riders and third parties. Insurance is applied automatically to each ride, you don't need to purchase an insurance policy separately or activate it
WHOOSH insures rides in Portugal
with an insurance policy from our partner Divina Seguros
HOW WE INSURE RIDES
You're insured against accidents while riding a WHOOSH scooter that may occur due to your negligence or the fault of third parties. You're entitled to compensation for medical and legal expenses in the amount of the Insurance policy
Rider insurance
If you're injured due to the fault of a scooter rider or your own negligence, you're entitled to receive medical assistance and support in the amount of the Insurance policy
Third-party insurance
WHAT TO DO IN THE EVENT OF AN INSURANCE INCIDENT:
If there are injuries, call an ambulance immediately
Make sure you and anyone else involved aren't injured
Don't leave the scene of the accident under any circumstances
Email support@whoosh.bike or message our Support team in the in-app chat. We're available to help 24/7 and instruct you on what to do next
Contact us
Take photos of the scene of the accident, including the WHOOSH scooter, scooter ID number (on the rear fender or the handlebars), and any damage
Take photos
HOW WE HELP
ENSURE SAFETY
Complete our online Driving School and earn a bonus for learning the rules
Teach users
What isn't safe is irresponsible driving
Scooters are safe
Our scooters have three speed modes: 10, 15 and 20 km/h. Fine users for violations
Limit speed where required
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