INSURANCE
WE INSURE EVERY RIDE WITH WHOOSH AND
DIVINA SEGUROS
E-scooters are an eco-friendly way to get around the city. But when you ride, always put safety first and follow traffic laws.
WHOOSH provides insurance for scooter riders and third parties. Insurance is applied automatically to each ride, you don't need to purchase an insurance policy separately or activate it
Whoosh serves
Every City
with a local team
Every city we serve is powered 
by our local Whoosh Service team that numbers over 1,500 staff across Europe.
We hire, train, and provide opportunities to locals who support our mission. Check out our hiring page if you’d like to become a part of this movement.
WHOOSH
WSH Mobility – the independent provider of city mobility in Eastern Europe. The company’s headquarters are located in Lisbon, Portugal.
There are several companies operating in Europe with the Whoosh brand: Whoosh PT Unipessoal LDA in Portugal, Whoosh Mobility HU Kft in Hungary, WHOOSH PL sp. z o. o. in Poland. The Russian company operating the similar brand Whoosh is not a part of the WSH Mobility group. Click here to read more about Whoosh Russia.
We take great care of our customers' personal data: the company’s data centers are located in Ireland, and we are fully GDPR-compliant.
Today whoosh operates
20 000
e-scooters
>10
European cities
About US
Get the app
This helps us to manage how scooters are parked, avoiding clutter on roads and significantly reducing vandalism and theft, as well as improving service efficiency.
We commit to moving incorrectly parked scooters within a few hours. This is not just about being good partners – the success of our business relies on as many scooters being available to ride as possible.
We know the needs of every city are different, and we want to be close to our customers and fellow citizens. That’s why we are setting up local companies in countries across Europe, combining our knowledge and operational experience with local, on-the-ground perspectives so we can design and operate programs that work for towns and cities, big and small. This helps us to adapt to each city’s different needs. We understand that the road infrastructure, differences in local regulations, and even the weather can make a difference to how e-scooter programs work, and our city-centric approach helps us adapt to best meet these needs.
Needs of every city are different
More available scooters to ride
We understand the frustrations that cities have when scooters are dumped, causing cluttering of the streets. That’s why we have a no-free-floating model – our e-scooters can only be picked up and parked in designated parking areas that we agree upon with municipal authorities.
We use parking areas to avoid cluttering
City-CENTRIC
Approach
100% in-house operations
We are investing in cities all across Europe. We don’t outsource our field operations, and we are proud to directly employ over 1,500 staff across Europe.
Our trained teams ensure excellent performance and quality of services. This helps us facilitate an excellent performance of city operations with a trained team and ensures quality.
Modern fleet
The vehicle that carries you is very important, it has to be safe, modern, and pleasant to use.
We have class A scooters from the global market leader Segway-Ninebot.
Our entire fleet is equipped with swappable batteries.
Safety first
As a new mode of transportation, roll- out of e-scooter operations requires educating users, pedestrians, and drivers about micro-mobility.
Our online and offline Whoosh Driving School teaches people about
e-scooter safety.
We cover everything from how an e-scooter works to when and how to use them, as well as respect for pedestrians and other road users and safe and effective parking.
Sustainable and inclusive last-mile mobility solutions that enable people to move freely while helping cities reach their 2030 climate targets.
Smart, affordable and quality sharing micro-mobility service will help us to make our cities cleaner and more sustainable.
We believe
micro-mobility is
of modern
urban agglomerations
WHOOSH insures rides in Portugal
with an insurance policy from our partner Divina Seguros
HOW WE INSURE RIDES
You're insured against accidents while riding a WHOOSH scooter that may occur due to your negligence or the fault of third parties. You're entitled to compensation for medical and legal expenses in the amount of the insurance policy
Rider insurance
If you're injured due to the fault of a scooter rider or your own negligence, you're entitled to receive medical assistance and support in the amount of the insurance policy
(link to documents)
Third-party insurance
Documents
Documents
WHAT TO DO IN THE EVENT OF AN INSURANCE INCIDENT:
If there are injuries, call an ambulance immediately
Make sure you and anyone else involved aren't injured
Don't leave the scene of the accident under any circumstances
Email support@whoosh.bike or message our Support team in the in-app chat. We're available to help 24/7 and instruct you on what to do next
Contact us
Take photos of the scene of the accident, including the WHOOSH scooter, scooter ID number (on the rear fender or the handlebars), and any damage
Take photos
HOW WE HELP
ENSURE SAFETY
Complete our online Driving School and earn a bonus for learning the rules
Teach users
What isn't safe is irresponsible driving
Scooters are safe
Our scooters have three speed modes: 10, 15 and 20 km/h. Fine users for violations
Limit speed where required
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