WE INSURE EVERY RIDE WITH WHOOSH AND
DIVINA SEGUROS

E-scooters are an eco-friendly way to get around the city. But when you ride, always put safety first and follow traffic laws.

WHOOSH provides insurance for scooter riders and third parties. Insurance is applied automatically to each ride, you don't need to purchase an insurance policy separately or activate it

WHOOSH insures rides in Portugal
with an insurance policy from our partner Divina Seguros

HOW WE INSURE RIDES

You're insured against accidents while riding a WHOOSH scooter that may occur due to your negligence or the fault of third parties. You're entitled to compensation for medical and legal expenses in the amount of the Insurance policy

Rider insurance

If you're injured due to the fault of a scooter rider or your own negligence, you're entitled to receive medical assistance and support in the amount of the Insurance policy

Third-party insurance

WHAT TO DO IN THE EVENT OF AN INSURANCE INCIDENT:

If there are injuries, call an ambulance immediately

Make sure you and anyone else involved aren't injured

Don't leave the scene of the accident under any circumstances

Email support@whoosh.bike or message our Support team in the in-app chat. We're available to help 24/7 and instruct you on what to do next

Contact us

Take photos of the scene of the accident, including the WHOOSH scooter, scooter ID number (on the rear fender or the handlebars), and any damage

Take photos

HOW WE HELP
ENSURE SAFETY

Complete our online Driving School and earn a bonus for learning the rules

Teach users

What isn't safe is irresponsible driving

Scooters are safe

Our scooters have three speed modes: 10, 15 and 20 km/h. Fine users for violations

Limit speed where required